SHIPPING POLICY
Last updated: June 2026
Shipping Policy
Last updated: June 2026
SILURE ships across India. Every order is carefully packaged in our signature gift box to protect your jewellery in transit.
Shipping Partners
- BVC Logistics — our primary carrier, specialised in jewellery and high-value item delivery
- India Post Speed Post — backup carrier for areas not serviced by BVC
Processing Time
Orders are processed within 1–2 business days after payment confirmation (excludes Sundays and national holidays). A dispatch confirmation with tracking details is sent to your registered email and phone.
Estimated Delivery
| Location | Estimated Delivery |
|---|---|
| Agra and nearby districts | 1–3 business days |
| Major metro cities | 3–5 business days |
| Rest of India | 5–10 business days |
| Remote / rural areas | 7–14 business days |
Shipping Charges
Free shipping on all orders above ₹999. A flat fee of ₹99 applies to orders below ₹999.
Tracking
Your tracking number will be sent by email and SMS after dispatch. Use it to track your shipment directly on the courier’s website or app.
Failed or Returned Deliveries
Our courier will attempt delivery twice. If both attempts fail, the parcel is held at a local depot for 5 days before returning to us. Please ensure your address and phone number are accurate. Redelivery charges may apply for shipments returned due to an incorrect address or non-availability.
Lost or Delayed Shipments
If your order has not arrived within 14 business days, please contact us at support@silure.in. We will raise an inquiry with the courier and keep you informed.
Contact
For shipping queries: support@silure.in
