RETURNS & REFUNDS

Returns and Refunds Policy

Last updated: June 2026

We want you to love your SILURE piece. If you are not completely satisfied, here is how we can help.

Return Window

You may return an item within 7 days of delivery. To initiate a return, email support@silure.in with your order number and the reason for return. We will reply within 48 hours with return instructions.

Eligibility Conditions

Items must be returned in their original, unworn condition with all original packaging and the invoice. We will inspect returned items before processing any refund.

Not eligible for return:

• Customised or engraved pieces
• Items purchased during a clearance or final sale
• Items showing signs of wear, tarnishing due to improper care, or damage after delivery

Refund Timeline

Once we receive and approve the return, refunds are initiated within 5 business days:

• UPI / Net Banking / Cards: 5–7 business days
• Wallets: 2–3 business days

Return shipping is at the customer’s cost unless the return is due to a defect or our error.

Damaged or Defective Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photographs. We will arrange a free pickup and send a replacement — or issue a full refund — at no additional cost.

Exchange

We are happy to exchange your piece for another of equal value, subject to availability. Contact us at support@silure.in to arrange an exchange.

Consumer Protection

This policy supplements your statutory rights under the Consumer Protection Act, 2019. For unresolved grievances, contact our Grievance Officer at care@silure.in. We resolve all complaints within 48 hours.