FREQUENTLY ASKED
QUESTIONS
Everything you need to know about SILURE and sterling silver.
FREQUENTLY ASKED
925 sterling silver contains 92.5% pure silver alloyed with 7.5% other metals (typically copper) to add durability. Pure silver is too soft for everyday jewellery. All SILURE pieces carry the 925 hallmark, certifying their authenticity and silver content.
How do I care for my silver jewellery?
Silver tarnishes naturally over time through exposure to air and moisture. To slow tarnishing: store in the SILURE pouch or an airtight box; avoid contact with perfume, lotions and chemicals; remove before bathing or swimming. To clean, gently polish with a soft silver-polishing cloth. Avoid abrasive materials.
Orders are dispatched within 1–2 business days. Estimated delivery times: Agra and nearby — 1–3 business days; major metros — 3–5 business days; rest of India — 5–10 business days. You will receive a tracking link as soon as your order is dispatched. See our Shipping Policy for full details.
You may return an unworn item in its original condition and packaging within 7 days of delivery. Email support@silure.in with your order number to initiate a return. Refunds are processed within 5 business days of receiving the returned item. Customised and engraved pieces are not eligible for return. See our Returns and Refunds Policy for complete details.
The easiest method at home: wrap a thin strip of paper around your finger at the knuckle, mark where the paper meets, and measure the length in millimetres. That is your finger circumference. Alternatively, measure the inner diameter of a ring you already wear. We use standard Indian ring sizes; our Size Guide has a full conversion chart to help you choose correctly.
Yes — every SILURE order ships in our signature gift box at no extra charge. It is ready to gift as-is. If you would like to include a personalised message card, add your message in the order notes at checkout and we will hand-write it for you.
Yes. All payments on silure.in are processed by Razorpay, one of India’s most trusted payment gateways. We support cards, UPI, net banking and wallets. Razorpay uses PCI-DSS Level 1 compliant infrastructure. We do not store any card details on our servers.
Can I order a custom or personalised piece?
We currently offer a curated collection of ready-to-ship pieces. For personalisation requests — such as engraving or size adjustments — please reach out to us at support@silure.in before placing your order. We will do our best to accommodate where possible. Customised pieces are non-returnable.
